Please Help
by
Agent_Penguin
July 15, 2014 at 12:07 AM UTC
I wanted to donate to Avicus. I tried donating for emerald($50) with a prepaid card. I went on the shop tab and entered my username. I decided to use Google wallet, instead of paypal. I entered my info and for some reason, the transaction was unsuccessful. I tried again, kind of frustrated and double-checking.Once again, It was unsuccessful. I was wondering why it wasn't working. So, I got my card checked and the balance was changed. I checked the transactions from the card and it said that there were
2 $50 transactions from Avicus. After 30 minutes, my rank hasn't been changed. Please help me with m problem because I don't want to lose my $100.
QFrog
July 15, 2014 at 12:07 AM UTC
I didn't get my rank!
If you have waited 12 hours and haven't received your rank or other purchased items, it is likely there was an issue handling your payment. Be sure to contact us via the support page if you are in this position and we'll be sure to sort it out as soon as possible.
From the shop page.
Agent_Penguin
July 15, 2014 at 12:07 AM UTC
Yes sir. Thanks
Mooch24
July 15, 2014 at 1:07 AM UTC
As QFrog has already stated, after 12 hours email
[email protected] if you haven't received the rank.
Note: You should receive Diamond considering you spent $100
Agent_Penguin
July 15, 2014 at 1:07 AM UTC
Thank you for helping ^-^. I checked my balance and I got my money back. I'll try to donate again tomorrow. Once again, Thanks for helping.